This policy is to inform you about the personal data we collect when you visit our website, contact us or subscribe to our newsletter. We assure you that the protection of your personal data is important to us, and we want to make you aware of the scope and purposes of the data processing, as well as your rights and the storage period of the information. 

Who are we 

Controller of your personal data is Unicoms Switzerland GmbH – Sofia Branch UIC: 204642513, having its seat and address of management at 118 Bulgaria blvd., 1618 Sofia, Bulgaria, represented by Damyan Damyanov, hereinafter “The Company”, “The Controller”, “We”, “Us”. 

You may contact the Controller by e-mail at: [email protected] 

As a data controller, we are committed to processing and protecting your personal data as an individual in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the General Data Protection Regulation or GDPR), and this Privacy Policy. Please read it carefully and familiarise yourself with your rights. 

General information on the processing of personal data 

You can visit our website without providing any personal data to access it. We only collect personal data if you provide it yourself.  

When you contact us 

When you contact us via email or the contact form on our website, we use the email address you provide, and when you contact us by phone, your phone number, and any other information you voluntarily choose to provide in your message.  

When you subscribe to our newsletter 

When you subscribe to our newsletter, you voluntarily give your consent for us to use your e-mail for the purpose of sending you our newsletter with the latest news and offers. You have the right to withdraw your consent to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe by clicking on the unsubscribe link available in every email you receive. 

For what purposes we process your personal data 

Whether you have a question about our product, want to give us feedback or wish to contact us for any other reason, we will use the personal data you provide to process your enquiry and to respond to you. 

Your email is used for direct marketing purposes when you have opted in to our newsletter.  

On what basis we process your personal data 

If you decide to communicate with us or subscribe to our newsletter, we process your personal data on the basis of your unambiguous consent. You may withdraw your consent at any time. 

Where you make enquiries about a particular product or complaint about a product/service you have purchased, then we process your data for the purposes of fulfilling contracts or taking steps at your request before entering into a contract. 

In the case of official proceedings, we will process your personal data for purposes related to the pursuit of our legitimate interests.  

In certain cases, we may process your personal data in connection with our legal obligations. 

Do we use cookies 

In order to improve the quality of our services, we use cookies, through which we can collect personal data. For more information on the use and management of cookies, please see our Cookie Policy 

Performance of automation decision-making 

We do not carry out automated decision-making with your personal data.  

Who we share your personal data with 

Your personal data may be provided to third parties in order to achieve the purposes for which we process it.  

In this regard, we provide your personal data to subcontractors such as hosting providers, IT support companies and other partners and service providers. We may also provide your data to companies that provide legal and accounting services to us. 

Your personal data may also be provided to government authorities in connection with official proceedings. 

We have put in place appropriate technical and organisational measures to safeguard your rights and freedoms. We may share your personal data with the above categories of recipients, but only if they have taken the necessary safeguards and measures to ensure an appropriate level of security. 

For how long we process your personal data 

Your personal data will be kept for the shortest period necessary to fulfil the purposes intended or for the statutory periods, if any. 

Data processed on the basis of your consent will be retained until you withdraw it, or for a shorter period.  

If we are required by law to retain any of your data, we will retain it for the period required by applicable law. 

Links to third party websites 

Our website, our newsletters and the information and communications we email to you may sometimes contain links to third party websites. The personal data you provide through your visit to these websites is not subject to this privacy policy and the processing of your personal data by these websites is not our responsibility.  

If you follow the link to other websites, please be aware that these websites have their own privacy policies that set out how your information is collected and processed when you visit these websites. 

How we ensure the security of your data 

We are well aware of how important it is that your personal data is properly processed and protected, which is why we have put in place adequate technical and organizational measures to protect your personal data that, among other things, ensure compliance with the principles underlying the processing of your personal data.  

What are your rights 

You have the following rights, which you may exercise at any time: 

  • Right to information 

You have the right to be informed at the time your personal data is collected about the data we collect, who will process it, for what purposes and on what grounds. 

  • Right to access 

You have the right to request access to the personal data we store about you. You also have the right to request a free copy of your personal data that is being processed.   

  • Right to rectification 

You have the right to have your personal data corrected to keep it up to date and accurate.  

  • Right to erasure (right to be forgotten) 

You have the right to request that your personal data be deleted once they are no longer necessary for the purposes of the processing or once the grounds for the processing have ceased.  

  • Right to restriction of processing 

In certain cases, you have the right to request a permanent or temporary restriction of the processing of your personal data.  

  • Right to portability 

You may request to receive your personal data in a structured, commonly used and machine-readable format (i.e. in digital form), as well as request the transfer of your data to another controller designated by you, if this is possible and feasible.  

  • Right to object 

You have the right to make a reasoned objection to the processing of your personal data where we use it on the basis of a legitimate interest. This will oblige us not to use them in the future. 

  • Right to withdraw consent  

Where the processing of your personal data is based on consent, you may withdraw it at any time. We are thus obliged not to process your personal data in the future.  

  • Right to appeal 

More information about the national supervisory authority for the processing of personal data and contact details can be found here. If you wish to obtain information and contacts for a supervisory authority in another EU Member State, you can send a request to the email below. 

How to exercise your rights 

To exercise your rights, you can contact us by email [email protected] or by sending us a written notification to Sofia, Bulgaria118 Bulgaria blvd.  Once we have verified your identity, we will endeavor to provide you with information based on your requests within 30 days of receipt of your written request, and we will endeavor to respond to your requests in relation to the above rights free of charge, but if your requests are manifestly unfounded or excessive, particularly due to their repetitive nature, then we may charge a reasonable fee to cover the administrative costs of processing them and providing you with information. 

When can we change the current policy 

We reserve the right to change this Policy at any time by updating, supplementing, and amending it. Changes will be available and binding on you when the updated policy is posted on our website.